General

We know...we know. Despite not being ready to launch our full offering yet (coming soon), we wanted to get something live on time to help raise money for the Children's Hospital telethon in June, and with Fathers Day coming up, we thought we'd pair the two occasions. Sign-up here for updates on some of the other exciting things we have going on (candle and non-candle).

Candles are meant to set the mood, not overpower a room, and Retreat candles do just that...setting a subtle undertone to enhance the mood you are trying to create. The 8.5oz candle is great for a bedroom, office or bathroom.  Looking for candles that will fill a larger room?  Let us know by dropping us a line at wecare@retreatcandleco.com

See our entire section dedicated to this here.

We still don't know, but we're working on a Caramilk-smelling candle. Check out these classic commercials here.

Our 8.5 ounce candles burn for approximately 55 hours. 55 hours of deliciousness in one jar.

Wax, wicks, fragrance oils and love. See more here.

Shipping & Returns

We typically prepare and package orders within 2 business day, and then shipping takes 3-5 business days depending on location. You will receive an email confirmation with a tracking number once your candles have been shipped.

Our shipping boxes are custom designed to be incredibly tough, but sometimes breakage or damage can occur in transit. If this has happened, please send us an email at wecare@retreatcandleco.com with the following:

     ● Photos of the packaging and candle or damaged item if possible.

     ● Quantity of broken candles as well as the order number. 

We'll send a replacement ASAP.

We know buying candles online can be tricky, that's why we work with the only certified perfumer in Canada to create custom fragrances for you. We do our best to describe each of the scents accurately, and use only the best ingredients to give you peace of mind. But if you rrrreeeallly can't stand the smell (we get it, it happens sometimes), email us at wecare@retreatcandleco.com and we'll find a way to make you happy.

That sucks. Let's make it right. We ship with only the most reliable carriers worldwide including CanadaPost, USPS, and UPS. Once the package has left our candle lounge, Retreat cannot be held accountable for lost, stolen or mis-delivered packages, but we want you to have the best possible experience with our company.

Please contact the mail carrier for your order and they may be able to provide help. If they are unable to assist, please email us at wecare@retreatcandleco.com so we can work with you to resolve the issue.